The Challenge

The goal of the project was to provide a custom integrated Business Support System (BSS) to predict and minimize penalties for customer orders and faults received from other licensed operators under defined Service Level Agreements (SLA’s), alerting operations of the risks.

This project required a coordinated effort across a number of partner companies to ensure a successful outcome. Amartus provided key design, engineering, test and project management expertise for the project.

The Solution

This was a complex problem involving deep integration with both legacy & new systems under development at the Carrier.

The initial phase of the project involved detailed mapping of the system relationships and complex rules governing the processing of orders/faults and their associated SLA’s. The team worked closely with the client to detail these requirements.

The solution ‘eavesdropped’ to track order/fault workflows initiated by main order/fault management systems. Each order/fault workflow had a number of well defined process points indicating the status of the order/fault. The solution was built on the latest Microsoft® .NET platform. The different systems involved communicated by sending messages via a central message broker. As messages were received they were analyzed and loaded into the tracking systems database. Users of the tracking system were able to query and report via a secure Web based GUI to ascertain the status of orders/faults and the incurred / likely to be incurred penalties at any time.

Because the system dealt with large volumes of orders/faults of varying types and was integrated with a number of other systems under development the testing phase of the project was extensive requiring the design, setup and execution of an extensive suite of test cases.